SG-Discount Shop Refund and Returns Policy

Effective Date: [2025-01-01]

At SG-Discount Shop, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward returns and refunds process. Please carefully read our Refund and Returns Policy below.

By purchasing from SG-Discount Shop, you agree to the terms of this policy.

1. Returns Policy

1.1 Eligibility for Returns:
You may return an item within [30] days from the date of delivery, provided the following conditions are met:

  • The item is unused, unworn, and in its original condition.
  • The item is in its original packaging (including any accessories, tags, and manuals).
  • You have the original proof of purchase (order confirmation, receipt, etc.).

1.2 Non-Returnable Items:
The following items cannot be returned or refunded:

  • Products that are used, opened, or damaged.
  • Items that were personalized or customized for you.
  • Perishable items or products with an expiry date.

1.3 How to Return:
To initiate a return, please contact our customer service team at [contact@sgdiscount.com] with the following details:

  • Your order number
  • The product you wish to return
  • A reason for the return

Once your return request is approved, you will receive instructions on how to proceed with the return.

2. Refund Policy

2.1 Refund Eligibility:
If your return is approved, we will issue a refund based on the original payment method used for the purchase. Refunds are generally processed within [7-14] business days after we receive the returned item.

2.2 Refund Method:
Refunds will be issued to the original payment method. For credit/debit card payments, the refund will be credited to the card used for the purchase. For PayPal or other payment methods, refunds will be made to the same account.

2.3 Partial Refunds:
In some cases, we may issue a partial refund if:

  • The returned item is damaged or missing parts that were not caused by us.
  • The item is returned after the return period has expired.
  • The product has been used and is not in resalable condition.

2.4 Shipping Costs:
Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective items).

3. Damaged or Defective Items

3.1 Damaged or Defective Goods:
If your item arrives damaged or defective, please contact us immediately at [contact@sgdiscount.com] with photos of the item and its packaging, along with your order number. We will either provide a full refund or send a replacement at no additional cost to you.

3.2 Defects Reported After Use:
If a product shows defects after use, please contact us within [insert number of days, e.g., 14] days of receiving your order, and we will assess the situation. In some cases, you may be eligible for a repair, replacement, or partial refund.

4. Exchange Policy

4.1 Exchanges:
We do not offer direct exchanges at this time. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

5. Return Shipping Costs

5.1 Customer Responsibility for Return Shipping:
Unless the item is defective, incorrect, or damaged, the customer is responsible for the return shipping costs.

5.2 Return Shipping Instructions:
We will provide you with the return address once your return request is approved. We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

6. Late Returns

6.1 Late Return Requests:
Returns that are postmarked after the return period has expired (typically [30] days from the date of delivery) may not be eligible for a refund, unless otherwise agreed upon by SG-Discount Shop.

7. Contact Us

If you have any questions regarding our Refund and Returns Policy or need assistance with a return or refund, please contact our customer service team at:

SG-Discount Shop
Email: [contact@sgdiscount.com]
Phone: [+65 6688 7541]
Address: [20 Tanjong Penjuru,Singapore 609026]